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SHIPPING & RETURNS

About delivery and exchange

About delivery method and shipping fee

◉ Handpan Care Oil / Aroma Spray: Japan Post (nationwide delivery)

・ Delivery address is limited to Japan.

◉ If the delivery address is Hokkaido / Okinawa or other remote islands, a separate shipping fee will be charged.

It may occur.
* Due to the system, the shopping cart will not be added even if a separate shipping fee is required.

* In some cases, a separate shipping fee may be required for the Tohoku and Kyushu regions.

 

If you have any questions, please contact us in advance and we will get back to you.

Items ordered from the Wtaps Online Store will be delivered by the delivery companies listed below.

◉ Handpan hat: Kuroneko Yamato mail (nationwide delivery)

・ Delivery address is limited to Japan.

◉ If the delivery address is Hokkaido / Okinawa or other remote islands, a separate shipping fee will be charged.

It may occur.
* Due to the system, the shopping cart will not be added even if a separate shipping fee is required.

* In some cases, a separate shipping fee may be required for the Tohoku and Kyushu regions.

 

If you have any questions, please contact us in advance and we will get back to you.

About delivery date

◉ It depends on the product, but after ordering (settlement is completed), except Saturdays, Sundays, and holidays

It will be shipped in about 4 business days from the next business day.

* Although it is a guideline from shipment to arrival, normal size luggage is

It will be shipped in 1 to 3 days.

When handling a large flight, it may take 4 to 5 days or more.

◉ Flow of shipping procedure

[Credit card payment] ・ ・ ・ We will process the shipment as soon as we confirm your order.

[Convenience store payment (prepayment)] ・ ・ ・ It will be as soon as payment is confirmed.

Specify delivery date and delivery time

◉ Specify delivery date

You can specify the date and time for the approximate product.

* We may not be able to accept your designation, such as during the year-end and New Year holidays.

Even if you can specify the delivery date and time, depending on the product and payment time etc.

For different can be specified dates, if you wish, in advance contact us please contact us by.

Specify delivery time zone

Depending on the shipping company, even if the product can be specified at a certain time

When only [AM / PM] is specified, or at night (after 18:00)

We may not be able to accept your request.

About returns and exchanges

We make every effort to ensure the quality of our products.

In the unlikely event that the following accident occurs, we will cover the costs of returns and exchanges at our expense.

◉ If the product is damaged or soiled ◉ If a product different from the one you ordered is delivered

If you wish to return or exchange for the above reasons,

On according to the following item within 7 days after the arrival to the product, here please contact me from.

We will contact you by e-mail to the contact information you received when ordering.

(We will inform you of the refund amount, refund method, return address, etc.).

When returning the product, please pack it in the same condition as when it was delivered.

However, due to reasons such as out of stock, sold out, discontinued products, limited products, etc.

It may not be possible to exchange it, in that case

We will refund the product price and the transfer fee incurred at the time of bank transfer.


Please fill in the following details when making an inquiry.
・ Name, address, product name, reason for exchange or return, defect, damage, etc. (attached)
·Order number

(It is described in the order confirmation email sent from our shop after ordering)

* Please be sure to notify us by email

Please check the return receipt email from our shop before returning.

If you do not contact us in advance, or if you have not confirmed the return acceptance email from our shop

Please note that we cannot accept returns.

◉ Please note that we cannot accept returns or exchanges in the following cases.

○ Products that have been delivered for more than 7 days

○ Equivalent products purchased from another site ○ Products opened or used by the customer ○ Products damaged or soiled by the customer ○ Products processed or repaired by the customer ○ Boxes, tags, and instructions for products When accessories such as are soiled, damaged, or lost

About cancellation

◉ If you wish to cancel your order

Please contact us by email or phone.


However, depending on the timing of contact, cancellation

We may not be able to accept it. If you wish to cancel

Please contact us as soon as possible.


◉ If you contact us for cancellation after the payment is completed

The cancellation fee at the time of payment will be borne by the customer.

Also, if you contact us for cancellation after shipping the product,

Round-trip shipping (all shipping from our shop → customer → our shop) Actual cost / handling fee (transfer fee, etc.)

Customers are responsible for all other costs (packing charges).

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